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Patient Policies

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Patient Policies

Welcome to our practice and thank you for selecting us to serve your heart health needs.

This page is designed to answer several of the questions that you may have. The more you know about our policies and methods of practice, the better we may be of service to you. Should you have any questions, please do not hesitate to contact us. It is our goal to provide you and your family with the best medical care possible and to facilitate a health partnership between our providers, our patients and their parents.

Appointments

To make an appointment, please call our practice at 813.910.0027. Alternatively, you can fill out the Request for an Appointment form on this website. Please bring your current insurance card, referral form if required, a list of any prescriptions you are currently taking or refills needed, and a list of any questions you may have for your medical provider.

Billing and Financial Policy

If you have insurance, we will file the claim and bill your provider. However, patients are responsible for any required co-payments or outstanding balances. Payments are expected at the time of visit.

Billing Information

The financial policy set forth is to expect payment for your services at the time your services are rendered. Co-payments and balances due must be paid at the time of service. We will provide insurance claim filing for the insurance plans that we participate in. If there is a balance due after the insurance company renders payment, we will expect your prompt payment of that balance.

It is the patient’s responsibility to provide us with current insurance plan information prior to services rendered in order for accurate billing of services to be filed. As a health care provider, our relationship is with our patients and as a team; we will continuously follow up on outstanding claims. At times, we may require the patient’s intervention to assist us and we appreciate the patient working with us in this regard.

In order to accommodate the needs and requests of our patients and the community, we have enrolled in various managed care plans. While we gladly provide this service to our patients, it is important for the patient to be familiar with the guidelines of their insurance plan requirements regarding authorizations, deductibles, co-payments and other vital requirements.

Cancellation Policy

Please call the office 24 hours in advance to cancel appointments.

Emergencies and On Call

In a true emergency, please call 911 or go immediately to the nearest Florida Hospital emergency department. For less serious illness and injuries that occur after normal office hours, you may call the main office number. A representative will take your name, telephone number and the general nature of your medical condition. The representative will then contact the on-call physician with your information.

Lab and Test Results

For the most part, lab and test results will be discussed at a follow-up appointment. Upon completion of the specific test, further instructions will be given as to how and when the results will be made available.

Late Policy

If you are going to be more than 15 minutes late for your appointment, we request that you call our office. If the schedule allows, the appointment time will simply be shifted to accommodate the delay. However, if the tardiness can’t be absorbed into our schedule, we may request you reschedule your appointment. We work diligently to stay on schedule and suggest that you arrive 20 to 30 minutes prior to your appointment time to allow time for any necessary paperwork.

Prescription Refills

Prescriptions may be refilled by contacting your pharmacy. They will contact our office and if appropriate, the prescriptions will be authorized. Please check with your pharmacy to verify that your Rx is ready.

Referrals

Please allow us two business days to arrange a referral to a specialist. This will give your doctor time to review your medical record and to make the appropriate referral. Some managed care plans require that we make such a referral before you may schedule an appointment with a specialist.

Records Release

Please complete the records release form (Authorization of Use And Or Disclosure of Protected Health Information) to obtain your medical records from your previous family physician and any specialists you may be consulting. Our Practice Privacy Policy is available at the office for your review.